1. Check-In and Check-Out Time

Check-in time is 2:00 PM, and check-out time is 10:00 AM. Early check-ins and late check-outs are subject to availability and may incur additional charges. Reception is open 7am-8pm, Check in after this time can be organised with reception.

2. Reservation Policy

Guests must provide a valid credit card at the time of booking. The balance is due upon check-in. Guests may cancel up to 24 hours before the arrival date without penalty. Cancellation within 24 hours of the arrival date, they will be charged for the first night’s stay.

3. Room Occupancy

The maximum occupancy for each room type is specified on the motel’s website and in the booking confirmation. Children under the age of 12 may stay in their parent or guardian’s room for free, but any additional guests will be charged an extra person fee.

4. Smoking Policy

Smoking is strictly prohibited in all rooms. Smoking is permitted on the grounds but not directly in front of rooms or with door open. A cleaning fee of $250 will be charged to any guest who violates this policy.

5. Pet Policy

Pets are only allowed in the motel in our dedicated Pet Friendly rooms, except service animals. Unauthorised pets in other rooms will incur a cleaning fee of $250.

6. Damage Policy

Guests are responsible for any damage caused to the motel’s property during their stay. Any damage will be charged to the guest’s credit card on file.

7. Noise Policy

Guests are expected to respect other guests’ right to quiet and peaceful enjoyment of their rooms. Excessive noise or disturbance may result in eviction without refund.

8. Amenities Policy

Guests are encouraged to enjoy the motel’s amenities, including the swimming pool and communal camp kitchen following posted rules. The motel is not responsible for any accidents or injuries that occur while using the amenities.

9. Liability

The motel is not responsible for any loss, damage, or theft of personal property during a guest’s stay.

10. Payment Policy

The motel accepts cash, credit card, and debit card payments. A valid credit card must be provided at check-in, even if the guest intends to pay with cash or a with debit card. A hold will be placed on the credit card for incidentals and released upon check-out, provided there is no damage or unpaid charges.

11. Refund Policy

Refunds are only provided if the motel cannot provide a reasonable alternative or solution. Refunds do not apply for change of mind, personal preferences, minor complaints, or complaints not reported immediately.

12: Guest Conduct

Guests must act respectfully toward staff and other guests. Aggressive, abusive, or manipulative behaviour may result in eviction without refund.

13: Room Responsibility

Guests are liable for any damage, missing items, or excessive cleaning. Charges apply to the card on file for violations.